Return & Refund Policy
Try Felo pillow for 90 nights
Not Happy? Return the pillow, no questions asked
Get a refund
Please Read Our Return & Refund Policy Carefully
Return:
We have a 90-day return policy,
which means you have 90 days after receiving your item to request a
return.
To be eligible for a return, you will just need to
show the receipt or proof of purchase.
To start a return,
you can contact us at
[email protected]. Once your return is accepted,
we’ll send you a return shipping label, as well as instructions on how
and where to send your package. Items sent back to us without first
requesting a return will not be accepted.
You can always
contact us for any return questions at
[email protected].
How can customers return your products?
• By mail
What
is the restocking fee?
• No restocking fee
The product
conditions that we allow for returns:
• New and slightly used
Which Circumstances We Offer Return & Refund
Wrong Product: If you discover your order
is flawed please contact us by mail: at
[email protected] with photos of
the wrong product, and we will provide a return shipping label. Once it
is tracking, we will ship a replacement product immediately.
Exchange: We only exchange products if they are defective or damaged. If
you need to exchange your product for the same product please contact us
by mail:
[email protected]. We will process the free exchange.
Change Of Mind: Change of mind is not acceptable. No return or refund will be
processed. Please Note: Color, Size, and Texture.
Cancel The Order: We usually ship the orders immediately, Therefore, if you would
wish to cancel your order please contact us immediately. We will send an
involved participation by the processing department but we will not
guarantee that you will always return the order once you receive the
product.
** All refunds will be issued after
receiving the returned product and inspecting it is going to take up to
4 days to reflect in your checking account. Customer satisfaction is
very important to us.
Non-returnable items:
• Gift
cards
• Downloadable software products
• Some health and
personal care items
To complete your return, we require a receipt or proof of
purchase.
Refunds:
Once your return is received and inspected, we will send
you an email to notify you that we have received your returned item. We
will also notify you of the approval or rejection of your refund.
If
you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of
payment, within a certain amount of days.
Late or missing refunds:
1. If you have not received a refund yet, first check your bank
account again.
2. Then contact your credit card company, it may
take some time before your refund is officially posted.
3. Next,
contact your bank. There is often some processing time before a refund
is posted.
4. If you have done all of this and you still have not
received your refund yet, please contact us.
Ship Returns To: 601 Brickell Key Dr, Suite 700, Miami, FL 33131, United
States
For Further InquiriesIf
you have any further questions, please contact our customer services at:
Phone: 1-(800)-989-1318
Email:
[email protected]
